Change Management Office drives continual improvement

At Afactis, we see that many organizations struggle to realize their full improvement potential because they lack an integrated view of change. Through a Change Management Office, we help connect strategy, operations, and transformation into one continuous improvement cycle. Our holistic and fact-based approach enables leaders to steer with clarity, prioritize what truly matters, and achieve measurable, lasting results.

Why do you need a holistic view?

 A holistic view on your organization is a comprehensive, all-encompassing perspective that considers the organization as a whole system, rather than just its individual parts. This approach recognizes that all the different parts of your organization are interconnected and interdependent, and that each one plays a role in the overall functioning and success of the organization. A holistic view on your organization takes into account the organization’s culture, values, goals, structure, processes, and stakeholders, as well as external factors such as the market, industry, and the larger social and economic context in which the organization operates. This approach helps to ensure that your organization is able to effectively address the complex challenges it faces and achieve its desired outcomes.

What is the benefit of fact-based improvement?

Fact-based improvement is a way of making decisions and solving problems that is based on objective, verifiable data and evidence rather than subjective opinions or assumptions. This approach is important because it helps you, to ensure that the solutions and decisions we come up with are grounded in reality and are more likely to be effective and successful. It also helps to eliminate bias and reduce the chance of making mistakes or coming to incorrect conclusions. In short, fact-based improvement helps you to make better, more informed decisions that are more likely to lead to positive outcomes.

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If you’re serious about taking the next step, don’t wait—call us today. The opportunity won’t wait, and neither should you.

Remko Heethuis: +31 625 010 237 or Kon Hoppenbrouwers: +31 651 137 549

The Fact Board method

Our methodology is built on the principle of fact-based continuous improvement — a flywheel for change where each cycle strengthens the next. By consistently turning insights into actions and actions into measurable results, organizations create a self-reinforcing loop of learning and progress. Each step — from identifying opportunities to implementing and reviewing outcomes — contributes to sustainable growth, higher performance, and the long-term success of the company.

Every cycle can begin with findings — insights from checks, measures, or day-to-day observations — that reveal opportunities for improvement. These findings set the foundation for an ongoing process of learning and refinement.

  • Analyse — interpret the findings to understand root causes, dependencies, and improvement potential.

  • Change — define the necessary changes in processes, behaviors, or systems to address these insights

  • Model — translate the proposed changes into a structured way of working that aligns with the facts.

  • Implement — execute the improved way of working, ensuring roles, responsibilities, and resources are clearly defined.

  • Check — verify whether the implemented way of working are functioning as intended and identify deviations or new risks.

  • Measure — evaluate performance outcomes against predefined facts and gather objective data to assess impact.

Change Management Office: The Fact Board Methodology, the flywheel for management of change

Fact:

  • can be proven true or false through objective evidence.
  • relies on denotative language.
  • frequently uses measurable or verifiable numbers, statistics, dates and measurements.

Opinion:

  • cannot be presently verified.
  • relies on connotative language.
  • can mean different things to different people.
  • uses value judgment words and comparisons such as “best,” “most,” etc…

Evolutionary

  • Define your organisation and business goals
  • Modelling your business process according BPMN
  • Link business model to business applications
  • Define business process performance
  • Define organisational risks and business performance
  • Use datamining in order to monitor
  • Continual trigger improvement of processes

Phases of the The Fact Board Method

Afactis use The Fact Board Methodology for Change Management. The elements of the flywheel for continuous improvement.

Define

Model.

Using the business canvas can be a helpful way to structure and organize your business model. It allows you to see all the key elements of your business at a glance, and to identify any potential weaknesses or areas for improvement. And position your fact-checks in the relevant context.

Implement.

Communicate the change to all relevant parties. Make sure that everyone understands the reasons for the change, how it will affect them, and what they need to do to support it. Create awareness for the fact-checks.

Control

Check.

A check on effectiveness business process is a systematic review of a business process to ensure that it is operating efficiently and effectively. This can be soliciting feedback from employees and customers. By means of fact-checks, quality controls, audits, inspections, business interview.

Measure.

There are many ways to measure business performance, and the specific approach will depend on the nature of the business, its goals, and the resources available. Some common ways to measure business performance include: (key) performance indicators, financial metrics, customer feedback, employee engagement and benchmarking. We measure on facts!

Improve

Analyse.

Business performance analysis is the process of evaluating the performance of a business over a specific period of time based on the fact-checks. It involves analyzing various aspects of the business, such as financial performance, operational efficiency, and customer satisfaction, in order to identify strengths, weaknesses, opportunities, and threats. This information can then be used to make informed decisions about how to improve the business and achieve its goals.

Change.

Improvements to your way of working can be defined in a number of ways. Some possible areas for improvement could include: increased efficiency, enhanced productivity, improved quality, greater flexibility, enhanced teamwork, greater creativity, improved communication and increased job satisfaction. Always link a fact-check to these improvements.

If you’re serious about taking the next step, don’t wait—call us today. The opportunity won’t wait, and neither should you.

Remko Heethuis: +31 625 010 237 or Kon Hoppenbrouwers: +31 651 137 549

Specific CMO Solution templates

The Fact Board offers a suite of CMO Solution Templates — from ESG and Procurement to Oil & Gas and Food. Each template combines our fact-based methodology with a configurable structure that consulting firms can adapt or extend to create their own specialized solutions. These templates provide a proven foundation for managing change across diverse domains, ensuring consistency while allowing full flexibility to align with each client’s context. By building on The Fact Board, consulting firms can accelerate delivery, demonstrate measurable impact, and strengthen long-term relationships with their customers.

Developed with Our Business Partners

The Fact Board’s CMO Solution Templates are developed in close cooperation with our business partners — leading experts and organizations within their respective industries and functions. Together, we translate proven practices, standards, and real-world insights into configurable templates that reflect current challenges and opportunities. This collaboration ensures every CMO Solution Template is not only conceptually strong, but also practical, field-tested, and ready to deliver measurable results from day one.

Smart agents for The Fact Board

The Fact Board uses intelligent agents that directly support you in your daily work.
Each agent is specialized in a specific domain and helps you achieve faster and more consistent results:

  • Model Assistant – for modeling your business model

  • Instruction Assistant – for creating clear instructions

  • Audit Assistant – for coordinating audits

  • Control Assistant – for managing controls

  • SWOT Assistant – for following up on Strengths, Weaknesses, Opportunities and Threats

  • Analysis Assistant – for analyzing findings

With these agents, you work more efficiently, avoid duplication of effort, and gain greater control over your organization.

The training program for Management of Change

This Change Management training program is designed to equip all levels of an organization with the tools, insights, and practical knowledge needed to drive effective change. By targeting the leadership team, change managers, and employees, the program ensures alignment, clarity, and engagement throughout the change process. With fact-based methodologies from Afactis and The Fact Board, each group will learn to embrace, implement, and sustain change, resulting in a data-driven, resilient organization that adapts smoothly to new directions.

Leadership Team

Objective: Build strategic alignment and understanding of MOC goals

Training Modules:

  • Change Vision & Strategy: Defining a fact-based change approach.
  • Decision-Making & Metrics: Using the Fact Board for impact analysis and measuring outcomes.
  • Leadership Communication: Guiding through phases and addressing resistance.

Change Managers

Objective: Equip managers to implement and control change effectively

Training Modules:

  • Fact-Driven Planning: Integrating data points and fact-checks from The Fact Board.
  • Stakeholder Engagement & Risk Management: Using Afactis’ structured model.
  • Monitoring & Feedback Loops: Regular checks, controls, and improvement tracking.

Employees

Objective: Facilitate smooth transition and adoption.

Training Modules:

  • Change Awareness: Understanding reasons for change with clear, fact-based communication.
  • New Processes & Tools: Training on Afactis workflows and Fact Board usage.
  • Feedback Mechanisms: Providing input on ongoing improvements.

Services

Within Afactis Business Consultancy, we bring together multiple areas of expertise that bridge strategy, operations, and technology. Our consultants combine deep industry knowledge with hands-on experience in organizational change, process optimization, risk management, and digital transformation. This integrated perspective allows us to design and implement improvement frameworks that are both pragmatic and sustainable, turning strategic goals into measurable results.

CMO Officer

  • Develops Change Strategies

  • Engages Stakeholders

  • Manages Risks & Resistance

  • Supports Training & Adoption

  • Monitors & Sustains Change

Change Manager

  • Plan and coordinate change initiatives
  • Communicate with stakeholders
  • Run business case for improvement
  • Manage resistance to change
  • Monitor and evaluate the change

Business analyst

  • Identify business needs
  • Analyse data to inform decision making
  • Collect requirements for way of working
  • Conduct market research
  • Collaborate to ensure new initiatives

Risk coordinator

  • Set up risk register(s)

  • Coordinate risk assessments

  • Monitor implementation measurements for risk.

Business modeler 

  • Define the business
  • Identify the key stakeholders:
  • Map the value chain
  • Create a business model
  • Identify risks and uncertainties

Control coordinator

  • Develop and implement quality controls
  • Conduct checks, inspections and audits
  • Identify and correct quality issues
  • Monitor effectiveness of measures
  • Train and support team members

Fact coordinator

  • Design and implement facts

  • Coordinate fact checking

  • Monitor & support fact owners